Author: Agnes Molnar

Using Content Types on Search-driven pages

Content Types is an important asset many organizations don’t pay enough attention to. This feature is available both on-prem and in the cloud, and besides its generic usability benefits, it helps content findability, too. In this blog post, I’m going to focus on two benefits: List documents by content type Use content type as search refiner The environment – quick overview My demo environment is in SharePoint Online (Office 365), and consists of several sites. Each site has one or more document libraries where I store the demo content. I also set up a Content Type HUB where I’ve...

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Users want Google-like search in the enterprise – but why it is not a good idea?

Enterprise search is more than just technology: it relies on users knowing what information they need and how to search for it. I discussed this in more detail in a previous blog post here. Internet search and enterprise search (searching in the organization’s content) have many similarities at first sight, but actually even more differences and challenges. Three primary elements differentiate Google search from enterprise search: Type of content Resources Relevancy   Type of Content Google search crawls the whole web for public information across different URLs. Findable public content needs SEO to rank in searches. When someone uploads content...

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The Culture of Information Sharing

Recently, Barbara Chudak has published her great Intranet Content Publishing Guide on this blog. This post reminds me to talk about the importance and culture of information sharing. The most successful organizations are open-minded and promote a culture of information sharing, encouraging their employees to make their knowledge available to others. This is good for the company, but also good for the employees who can feel they are “useful” because they are part of the company’s overall success by sharing information. Also, they can get the benefit of knowledge shared by others in the organization. Why Sharing Information in...

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How to sort Search results by using Query Rules

Search relevance is something that everyone should understand but only a few pay enough attention to. In this blog post, my goal is to demonstrate the art of sorting search results without creating rocket-science-complex custom ranking models. There are several options, though, which are worth to be aware of. Some of them are even easy-to-implement, so you can get an instant boost to your results’ relevance. Sorting search results by a single property In some cases, you need the search results ordered by a single property. For example, in the “Latest documents” result set the documents might be ordered...

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The Process of SharePoint Search Configuration – Infographic

I am often asked about the steps of SharePoint Search Configuration. While every implementation is different, there are definitely some dependencies, and some steps have to be taken that others. As working with my customers, I’ve developed a simple infographic to demonstrate the whole process, step-by-step. With the flowchart itself, you also get a high-level checklist for the search back-end configuration. To download the infographic in PDF format, sign up below: Infographic II. – Search processes Email Address First name Last name Country  ...

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LAST CHANCE to Register: SharePoint and Office 365 Search in Practice – Premium Workshop in Seattle, WA

My next 2-day workshop “SharePoint 2016 and Office 365 Search in Practice”, taking place in Seattle, WA, in just a few weeks, Nov 9-10, 2017. In this two-day workshop, I will introduce proven steps and best practices of managing, customizing, troubleshooting, and maintaining SharePoint 2016 and Office 365 Search, as well as common mistakes to avoid, demonstrated by live demos and exercises. The training provides you the guidance and action plan to take if you want to succeed with Search in your organization. What’s included? 2-day interactive workshop & hands-on labs; printed workshop notebook; hands-on access to the workshop demos and exercises;...

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The Psychology of Search – How Can Search Transform Negative Emotions into Positive?

Not all searches are created equal. Many times, negative emotions drive people to use search: frustration because of a lost credit card; feeling under pressure because of an upcoming deadline; etc. If the relevant information is not easy to find, the search experience becomes frustrating and this will influence the attitude towards future searches. Search strengthens these negative emotions if it doesn’t work correctly. For example, if your credit card is lost or stolen, you want to find information on how to report the incident to the bank as soon as possible, to prevent someone from stealing your money....

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My Thoughts about Modern Search Experiences in Office 365 – Microsoft Ignite Reflections

Since I am a search consultant, I was very happy to see that “Search” as a topic made it even to the main keynote of Microsoft Ignite. It was great seeing the enhancements added to “Modern Search” in Office 365 – however I have missed something. Watch Satya Nadella’s Vision Keynote HERE.   Then “the” Search session Monday afternoon (a few hours after Satya Nadella’s keynote) made everything clear. The session was titled “Accelerate productivity with search and discovery in SharePoint and Office 365” by Naomi Moneypenny, Senior Product Manager and Kathrine Hammervold, Principal Program Manager. Here are the...

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Optimizing your Content for Search and Discovery

Information Architecture (IA) is a commonly used term for the art and science of organizing and labeling content (documents, web sites, blog posts, emails, etc.) to support findability and usability. In different systems, we can find different tools and solutions for supporting Information Architecture. In SharePoint and Office 365, we have a lot of tools and options, including sites, groups, lists, document libraries, folders, content types, site and list columns, managed metadata, workflows, document ID and many more. If we want to use these features to organize the content, there’re a lot of best (and worst) practices you can find...

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