Author: Agnes Molnar

The Psychology of Search – How Can Search Transform Negative Emotions into Positive?

Not all searches are created equal. Many times, negative emotions drive people to use search: frustration because of a lost credit card; feeling under pressure because of an upcoming deadline; etc. If the relevant information is not easy to find, the search experience becomes frustrating and this will influence the attitude towards future searches. Search strengthens these negative emotions if it doesn’t work correctly. For example, if your credit card is lost or stolen, you want to find information on how to report the incident to the bank as soon as possible, to prevent someone from stealing your money....

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My Thoughts about Modern Search Experiences in Office 365 – Microsoft Ignite Reflections

Since I am a search consultant, I was very happy to see that “Search” as a topic made it even to the main keynote of Microsoft Ignite. It was great seeing the enhancements added to “Modern Search” in Office 365 – however I have missed something. Watch Satya Nadella’s Vision Keynote HERE.   Then “the” Search session Monday afternoon (a few hours after Satya Nadella’s keynote) made everything clear. The session was titled “Accelerate productivity with search and discovery in SharePoint and Office 365” by Naomi Moneypenny, Senior Product Manager and Kathrine Hammervold, Principal Program Manager. Here are the...

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Optimizing your Content for Search and Discovery

Information Architecture (IA) is a commonly used term for the art and science of organizing and labeling content (documents, web sites, blog posts, emails, etc.) to support findability and usability. In different systems, we can find different tools and solutions for supporting Information Architecture. In SharePoint and Office 365, we have a lot of tools and options, including sites, groups, lists, document libraries, folders, content types, site and list columns, managed metadata, workflows, document ID and many more. If we want to use these features to organize the content, there’re a lot of best (and worst) practices you can find...

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Think Search First – and have Good Metadata, Please!

My good friend, Matthew McDermott wrote a great blog post a few weeks ago with the title “Think Search First – Planning Your Next SharePoint Project”. In his great storytelling style, he writes: “Users do not use search-based solutions because they have never had that option. Since folders and file names are the only way most users know how to keep documents unique, it takes a bit of show and tell to get them to “see” the benefit of metadata. I see reluctance to use metadata on the part of users when they don’t grasp the value of filling out...

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Classic vs. modern search experience in Office 365 – Are you confused?

If you use Office 365, you must also know the feeling of confusion when it comes to the various Search experiences. We still have the classic search center, but also more and more modern search experiences. Sounds exciting, but in practice, it can be very confusing. When to use which one? How to explain to the end users? Understanding the user interfaces, and the processes behind is essential. Unfortunately, Microsoft communicates only the excitement but hasn’t provided any overview so far which could help eliminate the confusion. Let me help with that – by summarizing my real-world, unbiased experiences.  ...

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