Author: Agnes Molnar

How to mess up Search in five easy steps?

You know implementing and maintaining search is challenging. It’s easy to mess up. Chances are you’ve already heard several horror stories. Or probably, if you work with search, you’ve already made some of those mistakes, too. (Shhhh, I’m not going to tell your manager it was you! šŸ˜‰ ) In the last 15+ years, I have seen so many search mistakes I cannot even count them. The main reason, in my opinion, is that search has a very special position in every organization’s life: Search is considered to be a “black box”, users don’t understand how it works. At...

Read More

Content Migration does not have to be a painful experience

Planning for a content migration is always a big challenge. Moving content to a new system as it is stored in the legacy store sounds like the easiest solution, but just adding a few additional steps can make the new system much more beneficial and the user adoption significantly easier. I know it sounds like a science fiction, but there are several practical steps you canĀ instantly consider. Let me introduce a few of them. Before you do anything: clean-up your content Before doing anything, it is highly recommended to start with a detailed content audit and makeĀ appropriate adjustments to...

Read More

How to Turn Off a Query Rule?

Recently I’ve got a question by chat here on our website, and after responding it there I thought I’d share the detailed response here as well. The question was: how to turn off a Query Rule on a page in SharePoint (on-prem or online)? Result Sources As mentioned in the question, a Query Rule is always assigned to a Result Source. Therefore, if you don’t want to use a Query Rule in your Result Set, one way to implement this is to create a new Result Source, and not to define any Query Rules.   If you use this...

Read More

Webinar: “Search First” Content Migration

When migrating content from an old version of SharePoint to a new one; or from SharePoint on-prem to Office 365; or from a file share to SharePoint / OneDrive / Office 365 ā€“ one of the most critical questions is always the findability of content, regardless of its migration status. Often, migration takes a long time (even months), and users get confused very soon if they donā€™t know where to find what. In this webinar, I’m introducing the “Search First” content migration approach. Register now invite your search manager, content owner, and even power users, to help everyone understand...

Read More

Search Is Broken. Users Are Unhappy. What To Do?

As a consultant and trainer, I often get feedback from users of enterprise search solutions. We can learn about their pain points and their expectations, and act accordingly to improve search. What can you do if your users are complaining about search? Users will tell us when they canā€™t find the results they need or when the results are outdated. When users are unhappy they will abandon search altogether. When they do, users end up asking their colleagues for information and fall back on old habits like sending documents by attachment in an email instead of sharing them on...

Read More

Your Intranet Is Only as Good as Your Metadata

Your intranet is one of your organizationā€™s most important assets. Employees visit it on a regular basis, and more importantly, work there and spend a significant amount of time there. Search is an essential part of theĀ success of any digital workplace, and intranets are no exception.Ā But in order for search to succeed, you need two things in place: good quality taxonomy and metadata.   The truth is search isn’t supposed to ā€œunderstandā€ anything Click To Tweet   >> Read my latest article on...

Read More

Enterprise Search as a Product

When I saw James Robertsonā€™s keynote speech at IntraTeam Event 2018 in Copenhagen, Denmark,Ā  it confirmed to me that, when it comes to enterprise search, we should be treating it in the same way as any other software products. In other words, enterprise search requires ongoing management because itā€™s not a one-off project. This concept was one of the hottest topics at the conference. Compared to a project, which requires building a business case and getting funding on an ad hoc basis, a product will evolve and will need upgrading over time. Both small and big changes will be...

Read More

Search is broken. Users are unhappy. What to do? – Webinar on April 11

Your users keep complaining. They cannot find anything. Search doesn’t provide relevant results. Using search is not intuitive at all. The users want searchĀ to know their intent. To help them. To make their jobs easier. Search has to make users’ lives easier. Click To Tweet Instead, it’s messy. It’s useless. It’s a pain. Nobody uses it. But you know it can be better. You just need help with how to fix everything. How to make the first steps. How to make your users happy searchers. And how to make them find what they are searching for. I have good...

Read More

Topic of April: Search User Experience – Real World Use Cases and Best Practices

In March, our topic was Search Metadata. Continuing the series, this month we are going to talk about the Search User Experience: Real World Use Cases and Best Practices. During my courses, workshops, and consulting engagements it’s always a nice challenge to identify what results are relevant to the users and how to display them. This is the primary reason why I decided to choose “Search User Experience” as the topic of this month: Search Minutes video:Ā Search-Driven Dashboards >> April 4, 2018 3pm CET / 9am EST / 6am PST Webinar:Ā Search is broken. Users are unhappy. What to do?Ā >>...

Read More