Intranet Content Publishing Guide by Barbara Chudak

Organizations go through continuous changes: people, resources, technology, processes, compliance and legal obligations. Continuous evolvement is reflected across all departments to serve better customers, collaborate with partners/ vendors, and compete with competitors. When new customer (CRM), learning (LMS), data or content (CSM) platforms are introduced internally, employees receive training how to use these systems to perform their tasks. There is an explanation to most questions new users have using the new technology. However, there is often no easy answers when employees can’t find the information they wrote, edited or collaborated with others at the firm. This is a frequently...

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