You know implementing and maintaining search is challenging. It's easy to mess up.Chances are you've already heard several horror stories.Or probably, if you work with search, you've already made … [Read more...] about How to mess up Search in five easy steps?
When I saw James Robertson’s keynote speech at IntraTeam Event 2018 in Copenhagen, Denmark, it confirmed to me that, when it comes to enterprise search, we should be treating it in the same way … [Read more...] about Enterprise Search as a Product
It is no secret that enterprise search is hard. It was one of the primary conclusions of IntraTeam Event 2018 a few weeks ago, too. I was honoured to do a half-day workshop with packed room, and deep, … [Read more...] about Search Engines don’t Understand People
My latest article on CMSWire is available now:Digital Workplace Success Relies on Strong Search"A digital workplace is only as strong as its weakest link. And if employees can't find the … [Read more...] about Digital Workplace Success Relies on Strong Search – on CMSWire
Enterprise search is more than just technology: it relies on users knowing what information they need and how to search for it. I discussed this in more detail in a previous blog post … [Read more...] about Users want Google-like search in the enterprise – but why it is not a good idea?
Not all searches are created equal. Many times, negative emotions drive people to use search: frustration because of a lost credit card; feeling under pressure because of an upcoming deadline; … [Read more...] about The Psychology of Search – How Can Search Transform Negative Emotions into Positive?