All posts in quality management

Search Metrics

Search Quality Management – Part II: Metrics

In the first part of this series, I introduced why Search is like gardening.

Now that we’ve covered the basics let’s see how to measure the success of any Enterprise Search implementation. The appropriate metrics have to be identified and defined in advance. Designate the team members who have a responsibility to analyze each of these metrics regularly, create reports, and decide on follow-up action plans.

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Search is like gardening.

Search Quality Management – Part I: Governing Your Search Garden

While planning and implementing Search, keep in mind that it should be governed and managed, even long after implementation is complete. We usually say that Search itself never can be “done.” Consider it like gardening. You set up your garden, plant the trees and flowers, water them, and enjoy a beautiful first blossoming. However, the work has not ended at all. If you do not water it regularly, if you do not prune the trees, fertilize and weed the garden, or mow the lawn, your lovely garden can rapidly turn into a barren field or a chaotic jungle.

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