Planning for a content migration is always a big challenge. Moving content to a new system as it is stored in the legacy store sounds like the easiest solution, but just adding a few additional steps can make the new system much more beneficial and the user adoption significantly easier.
I know it sounds like a science fiction, but there are several practical steps you can instantly consider. Let me introduce a few of them. read more…
Your intranet is one of your organization’s most important assets. Employees visit it on a regular basis, and more importantly, work there and spend a significant amount of time there.
Search is an essential part of the success of any digital workplace, and intranets are no exception. But in order for search to succeed, you need two things in place: good quality taxonomy and metadata.
>> Read my latest article on CMSWire.
Having good metadata is the key to good search. Some of the primary benefits:
- Improved usability and findability of content;
- Enhanced search applications;
- Less time spent with not finding the content;
- Better overall user satisfaction.
With good quality metadata not only the usability but also findability of the content skyrockets. The result is happy employees who can get their jobs done much faster and easier. read more…
In the age of fake news, it’s hard to decide whom to trust and where to get our news from. It’s a big challenge for everyone. Recently, I’ve been working with a client where one of my tasks was to do a research on this topic – yes, sometimes I do non-SharePoint projects, too. The goal of this post is to summarize the information and recommendations I’ve found.
When migrating content from an old version of SharePoint to a new one; or from SharePoint on-prem to Office 365; or from a file share to SharePoint / OneDrive / Office 365 – one of the most critical questions is always the findability of content, regardless of its migration status.
Often, migration takes a long time (even months), and users get confused very soon if they don’t know where to find what.
Search can be of help.
Today, in the age of “modern”, “personalized” and “intelligent” search applications, sometimes it’s still hard to find the content what we’re searching for. “I cannot find the document I am searching for!” – is still one of the most common complaint. read more…
“A digital workplace is only as strong as its weakest link. And if employees can’t find the information they need for their jobs, it will grind productivity to a halt…”
Content Types is an important asset many organizations don’t pay enough attention to. This feature is available both on-prem and in the cloud, and besides its generic usability benefits, it helps content findability, too. In this blog post, I’m going to focus on two benefits:
Recently, Barbara Chudak has published her great Intranet Content Publishing Guide on this blog. This post reminds me to talk about the importance and culture of information sharing.
The most successful organizations are open-minded and promote a culture of information sharing, encouraging their employees to make their knowledge available to others. This is good for the company, but also good for the employees who can feel they are “useful” because they are part of the company’s overall success by sharing information. Also, they can get the benefit of knowledge shared by others in the organization. read more…
Organizations go through continuous changes: people, resources, technology, processes, compliance and legal obligations. Continuous evolvement is reflected across all departments to serve better customers, collaborate with partners/ vendors, and compete with competitors.
When new customer (CRM), learning (LMS), data or content (CSM) platforms are introduced internally, employees receive training how to use these systems to perform their tasks. There is an explanation to most questions new users have using the new technology.
However, there is often no easy answers when employees can’t find the information they wrote, edited or collaborated with others at the firm. read more…