Oftentimes, I get the question from clients and workshop attendees: what is the best analytics tool to enhance Microsoft Search? - My answer is a set of questions back: What do you want to use the … [Read more...] about Microsoft Search Analytics: Improving the Quality and Relevance of Search Results
IA / Information Architecture
How Can Search Transform Negative Emotions into Positive Ones?
Not all searches are created equal. Many times, negative emotions drive people to use search: frustration because of a lost credit card; feeling under pressure because of an upcoming deadline; the … [Read more...] about How Can Search Transform Negative Emotions into Positive Ones?
Why Communications Plays a Starring Role in Enterprise Search Success
Enterprise search is still considered a plug-in-and-use tool by many organizations: install, deploy, do some configuration — and it’s “done,” ready to go and easy to use. Many great posts and … [Read more...] about Why Communications Plays a Starring Role in Enterprise Search Success
